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Delivery Details​

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1. Delivery areas:

  • We deliver to most areas in Hong Kong.

  • The areas that we do not deliver to include: remote areas, remote islands, and restricted areas that require a permit.

  • No delivery service to Discovery Bay, Ma Wan, Lamma Island, Cheung Chau, Mui Wo and other remote islands

  • Delivery service does not include areas that cannot be reached directly by our vehicles or buildings without a functioning lift to the 3/F or above. In such a situation where no lift is available, BIG BANG INCORPORATION LIMITED or its staff will require the customer to pick up the goods at a location chosen by BIG BANG INCORPORATION LIMITED or its staff.

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2. Delivery Price:

  • Delivery is free for orders above HKD 800 (except in some areas). For orders below the order amount of HK$800, we do not provide delivery services.  

  • In some delivery locations, even if the total order amount is over HK$800, additional delivery charges are required. For details, please refer to the detailed list at the end of the article or click here.

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3.   Delivery Time: 

  • Local delivery service (about 2-5 days for delivery).

  • No delivery services shall be available on the first four days of Chinese New Year, Hong Kong general public holidays (for specific arrangements can refer to the latest news on our website), Typhoon Signal Nº 8 or the black rainstorm signal is hoisted.

        

4. Delivery confirmation:

  • After we receive your order, our customer service representative will call you to confirm the order details and delivery date. On the date of delivery, our delivery team will call you again to confirm the delivery time. The normal delivery lead time is 2~5 working days. We deliver between the hours of 10:00 a.m. to 6:00 p.m. Monday to Friday.

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6. Relevant notes:​

  • Please ensure that a person aged 16 or above who is authorized to receive and pay for the order is present at the specified time of delivery at the customer’s address. If no such person is present, the delivery shall be withdrawn and another attempt at another agreed time shall be made and the customer may be charged for such an arrangement. BIG BANG INCORPORATION LIMITED reserves the right to charge the customer an extra delivery fee.

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Delivery Prices

The below-mentioned areas have additional delivery charges:

HK Remote Areas 1:

Tung Chung, Tsing Yi......................................................................HK$60.0

Sai Kung..........................................................................................HK$60.0

Tai Po, Sha Tin Racecourse, Kau To Shan.....................................HK$60.0 

Stubbs Road, Braemar Hill, Tai Hang..............................................HK$60.0

​Ap Lei Chau, Wong Chuk Hang, Cyberport.....................................HK$60.0

Happy Valley, Pok Fu Lam...............................................................HK$60.0

Mid-levels.........................................................................................HK$60.0

 

HK Remote Areas 2:

​Sheung Shui, Fanling.....................................................................HK$80.0

Tuen Mun, Yuen Long, Tin Shui Wai..............................................HK$80.0

Tai Tam, Stanley, Repulse Bay, Deep Water Bay, Shek O.............HK$80.0

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* For other locations not listed above, the specific fee will be adjusted according to the address provided by the customer.

For any questions about our products or placing the order, please  don't hesitate to contact us:

Email:  houseofmezcalhk@gmail.com /  Phone:  852-21110475

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